There are so many elements to what you do: marketing, customer service, manufacturing, sourcing, and more! It can feel like something as simple as packaging is insignificant in the grand scheme of things. The truth, however, is that the proper packaging is a simple step that can help mitigate issues and expedite your shipping process. This week we are going to take a look at four ways that packaging impacts your business.
Keeps Your Product Protected
Your products are your business. Whether it’s furniture or electronics, PPE or children’s toys, it is imperative that each item makes it to its destination in the same condition it entered the truck. Always use the proper size of box, label fragile items appropriately, and use common sense when stacking. Pallets give your freight a solid base, so be sure to place heavier cartons on the bottom and lighter ones on top. Nothing should be hanging over the side of the pallet. Once everything is stacked, use stretch wrap or banding to secure it. This will make movement on and off the truck a breeze and mitigate the possibility of damage during transport.
Reduces Delivery Delays
Improperly packaged or labelled freight risk being accidentally torn open before they reach their destination. If this occurs, you may need to get the shipment back, fix it, and send it out again. Furthermore, if the freight class has been incorrectly determined, this will cause a delay in shipping as well. The shipment would need to be reclassed, and extra fees could result. If the freight is going across the border, this process could take even longer. Using a third-party logistics provider can help minimize this risk since they should be well-versed in freight classes and can accurately advise you on what class your shipment should be declared as.
Avoid a Thrown-Out Claim
It’s easy to see that damaged, opened, or severely delayed freight could very easily result in a freight claim. Claims are typically made towards a carrier, but if it is the shipper who made the mistake, filing a claim will be a waste of time and money. Don’t forget that you’ll still have to make up for your missing or damaged shipment. While mistakes do happen, simply taking the time to ensure proper packaging and labelling can drastically cut down the chances of an issue arising.
Maintains Customer Confidence
Consistently late and damaged shipments will severely damage your company’s reputation. It tells current and potential customers that they are not a priority; this is not a message you want getting around. Maintain customer confidence by delivering your signature customer service as well as your goods.
Packaging freight properly is not a complex process, but it does take a few extra moments of consideration. That small amount of time can save you stress and money in the long run. For advice on how to package your goods or how to decipher their freight class, contact the experts at Loadsafe Crossborder today!